Privacy Policy

What you can do for us?
 
At FirstFX we take very seriously the importance of protecting your personal and financial information. For reasons of security, please do not share your password with any other person. FirstFX accepts no responsibility or liability for any loss arising out of third parties who have been informed of your password. We are committed to make sure all your transactions are secure and any personal or financial information given to us is protected. If you become concerned that your security or privacy has been compromised, please contact FirstFX as soon as possible.
 
What we do for you?
 
In order to maintain the security of your transactions, FirstFX uses sophisticated security techniques. Key information is protected by encryption software. Credit card details are submitted directly by our Operations team via encryption processes in accordance with accepted policies and procedures.
 
FirstFX complies with appropriate rules and regulations relating to the acquisition, retention and use of any personal and financial information provided by you. Any information you provide shall only be used for the purposes of your foreign currency requirements with FirstFX.
 
FirstFX complies with the principles of Data Protection as set out in the Data Protection Act 1998 and we are registered with the Information Commisioner's Office under registration reference ZA013181.
 
FirstFX will use your personal or financial information to help FirstFX to service your account, to develop our First FX services to you, and to provide you with products you have requested. We shall not transfer your personal information to third parties without your prior consent, but FirstFX may supply your personal information to payment providers and other parties for the purpose of facilitating transactions on your account. Your personal information is used primarily as a way of authenticating you as the proper owner of your account and as the person to whom foreign currency is provided (either physically or electronically) .
 
FirstFX collects personal data relating to you directly from you when entering your details on the Website. In the event of any doubt as to the authenticity of your account details or of any withdrawal or collection issues, FirstFX reserves the right to request further information as may be deemed appropriate under the circumstances.
 
FirstFX may contact you from time to time to inform you of any development in its products or services. You may want to discontinue receiving information from FirstFX. If you no longer wish to receive any information from FirstFX relating to its products, promotions or services please email FirstFX to the following address: clientservices@firstfx.co.uk.
 
Any changes to our privacy policy in the future will be posted on the site and, if appropriate, notified through e-mail announcements.
 
Use of cookies
 
Cookies contain certain information that is transferred to your computer's hard drive. FirstFX use them to recognise you and to simplify your access to the Website.
 
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the acceptance of cookies. However, if you select this setting, you may not be able to access certain parts of the Website. Unless you have adjusted your browser settings so that it refuses cookies, FirstFX's system will issue cookies when you log on to the Website.